Inspection
Reporting
Authorisation
Completion
On being assigned a claim, we promptly contact policy holders to arrange inspection appointments (usually within 5 days). Data protection protocol is followed, and clients are continuously updated on the progress of the claim journey.
At the inspection, we interview the policy holder and fully document the details of the claim including:
If requested and supported by sufficient information we can provide a desktop assessment within 48 hours. Where an inspection is required/authorised, the technician contacts the claimant within 48 hours to make appointment, and attends within 5 – 10 working days.
The inspection report, with images, is filed within 2 working days. On occasions and where appropriate, a first visit fix can be undertaken within a set Delegated Authority.
When the client issues authority to proceed, our technician contacts claimant within 2 working days and attends within 5 -10.
Repair proceeds on-site or is uplifted to a service centre as appropriate.
On completion/delivery, a report is filed and issued to the client within 2 working days post completion and includes: