Inspections and Reports
When we receive an instruction to inspect a claim, we record as much information as possible from our client. We obviously need contact details, the incident date, which items are affected and how many, along with any other information they can give us.
Sometimes, with good images and sufficient information, we can carry out a desktop assessment and don't need to physically inspect the item. On most occasions we carry out an inspection.
Once we receive an instruction, we allocate it to the most appropriate technician. They have 48 hours to contact the Policy Holder to arrange the inspection visit, at which they complete our inspection form and record good images of all items involved, with close-ups of any damages. They then have 48 hours post-inspection to forward all relevant information to us. Once we receive this, we then process the report into the format our clients will receive (images will be attached in the covering email). Processing can involve seeking additional information, interpreting elements of the report, researching and including estimated replacement values, adding costs to restore all involved items (where possible)... and more.
Our detailed report is then submitted to the client to await approval to proceed with the quoted works.